Terms and Conditions

Before sending out your payment, please be advised of the following.

Shipping Policy

All orders are processed within 3-5 business days. No rush shipping please. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or mobile phone. Please be advised of the usual number of days of shipping per region. 

Metro Manila1-2
South Luzon
North Luzon1-2


Refund Policy

Refund is only possible once an item is proven fake. If seven days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This is also stated at the back of our store-certified authenticity card. It goes without saying, buyers should do their due diligence especially when buying preloved luxury items. There are many third party authenticators who give results within the day. We believe that seven days is more than enough time to have the bag authenticated if you are skeptical about it. As much as we are strongly against counterfeits, we also want to protect our business from people who take advantage. 

Please also be reminded that you are buying a preloved item. We are kindly asking you to please manage your expectations. While we try our best to disclose the actual condition of the item, there are some instances that we can overlook minor flaws as we are handling a high volume of items daily. Rest assured, we are doing our best to set all expectations and do not intend to mislead anyone in any way.

If you agree to our policies, please proceed with payment and contact us on instagram @freyacollective or 0915 4747 370 on iMessage or Viber. 

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