Terms and Conditions
Thank you for choosing our brand to fulfill your luxury needs. Before sending out your payment, please be advised of the following.
We would like to inform you that all orders are processed within 3-5 business days from the date of purchase. We kindly request that you do not opt for rush shipping as it may not be possible to accommodate such requests.
In case of a high volume of orders, there may be a delay in the shipment of your order by a few days. Rest assured, we will do our best to fulfill your order as soon as possible. If there will be a significant delay in shipment, we will contact you through your email or mobile phone to provide you with an update.
Please note that the shipping times may vary depending on your region. We advise you to refer to our shipping policy to check the usual number of days required for shipping to your area.
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We understand that sometimes you may require urgent delivery for your orders. To check the availability of same-day delivery via Grab, please don't hesitate to reach out to us. Our team will do their best to accommodate your request and provide you with an update as soon as possible.
We take authenticity very seriously, and we stand by the quality of our products. In the unlikely event that you receive an item that is proven to be fake, we are happy to process a refund for you. However, please note that this can only be done within seven days from the date of your purchase.
Please be reminded that this information is also stated on the back of our store-certified authenticity card. We strongly advise buyers to exercise due diligence, particularly when purchasing preloved luxury items. To ease any concerns regarding the authenticity of our products, we recommend using a third-party authentication service. Many of these services provide results within a day.
We believe that seven days is more than enough time for you to have the item authenticated, especially if you are skeptical about its authenticity. As much as we are against counterfeit products, we must also protect our business from individuals who take advantage of our refund policy.
Lastly, we would like to remind you that the items you are purchasing from us are preloved. We kindly ask that you manage your expectations accordingly. While we strive to provide accurate and detailed descriptions of each item's condition, there may be instances where we may overlook minor flaws due to the high volume of items we handle daily.
Please be assured that we are doing our best to set clear expectations for each item and we have no intention of misleading anyone in any way. We want you to have a satisfying shopping experience with us and we are committed to providing you with high-quality preloved items that meet your expectations.
Should you have any concerns or questions about the condition of the item you received, please do not hesitate to contact us. We will do our best to address any issues and ensure your satisfaction with your purchase.
If you agree to our policies, please proceed with payment and contact us on instagram @freyacollective or 0915 4747 370 on iMessage or Viber.