Our policy lasts seven days. If seven days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. There are many third party authenticators who give results, if not real time, within the day. We believe that seven days is more than enough time to have the bag authenticated if you are skeptical about it. As much as we are strongly against counterfeits, we also want to protect our business from people who take advantage.
To be eligible for a return, the item must be proven fake. Also, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are proven fake. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.